1. The Information We Need and How We Use It

When you place an order, we will require your name, address, Email address, security password (where applicable). Without this information, we will not be able to process your order or notify you of acceptance of your order. Please be advised, we do not store debit or credit card details.

A contact telephone number is also required so that we may contact you urgently if there is a problem with your order.

We may unless you advise us otherwise pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.

2. Security of Your Information

Our site uses secure server software and hardware to protect your information whenever you place an order or access your account information.

This software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us.

We also follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access.

3. Your Rights

If, for any reason, you are unsure about the personal and account information we are holding in your name, please contact our customer service team.

They will be happily review your file and update the records if required. You can contact our customer service team by email, phone or fax.

We may be required to disclose your user data by a court order or to comply with other legal requirements. This includes exchanging information with other companies or organisations for fraud protection or credit risk reduction. We will use reasonable endeavors to notify you before we do so, unless we are legally restricted from doing so.

4. Use of ‘Cookies’

Our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site.

However, if you prefer, your browser software should enable you not to accept cookies. You should still be able to use our site without cookies enabled.

5. Credit/debit Card Security

Direct Warehouse Limited is 100% committed to your safe shopping experience, as such we have selected the UK’s leading payment provider PAYPAL.

Direct Warehouse Limited have NO access, and can never see any of you card details entered on this site.

This provides you with the assurance that your payment is at the highest level of security available.

6. Intellectual property.

You acknowledge and agree that all copyright, trademarks, domain names and all other intellectual property rights in all material or

content supplied as part of the Website or in any of our catalogues or other literature shall remain at all times the property of us or our licensors.

You are permitted to use this material only as expressly authorised by us or our licensors.

The Website is made available for your personal non-commercial use only and you may download and print the content of the Website for such purpose.

Any other use of the Website (including, without limitation, linking to or framing the Website) without our prior written consent is strictly prohibited.

7. Terms and Conditions

These terms and conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court.

This does not affect your non-excludable statutory rights.

Please note our customer services number is for order enquiries only, all transactions and payment should be made via the web site.

For bulk orders you may also contact this number for wholesale pricing By using this website, services or products supplied by Direct Warehouse Limited you will be deemed to have read, understood and agreed to these terms and conditions.

If you are unhappy with any aspect of these, then you should contact one of our customer service advisors before placing an order with us, using the website, services or products supplied by Majestic Linens.

8. Disclaimer of Warranties and Indemnity

The Website and its contents are provided by us without any representation, term, condition or warranty of any kind, either express or implied (and whether implied by law, custom or otherwise) in respect of the Website and/or its content.

You must bear the risks associated with the use of the Internet.

To the full extent permitted by applicable law, we shall not be liable to you or any third party for any loss or damage which may arise from the use of any content on the Website or access to the Website.

Nothing in these Terms and Conditions shall exclude our liability for personal injury or death caused by our negligence.

This website and our terms and conditions have been designed for use within the United Kingdom and under English law.

The contract between the customer and Direct Warehouse Limited for the sale of our products will only exist once an order has been accepted, processed and despatched (at which point the buyer’s credit/debit card will be charged for the value of the goods despatched, plus postage where appropriate).

This does not affect the customer’s statutory rights.

Transfer You may not transfer your rights and/or delegate your duties under these Terms and Conditions to any other person.

9. Your Right to Cancel


You may normally cancel your order (once accepted by us) for any reason within 7 days of delivery of the products.

To do so you must give us written notice (including email) within that 7-day period.

If you do cancel the contract within this time any payments made by you will be refunded in full within 20 days All cancelled items must be returned to us in the manner set out below and which must be received by us complete, in perfect condition, unused, and with the original packaging.